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AACFlow SLA defines exactly what we commit to — uptime targets, response windows, credit calculations — and what happens when we miss. No vague promises.
Community support with best-effort response. Suitable for development and low-traffic production. No financial credits; upgrade path available.
Email support with 24-hour response. P1 incidents get 4-hour resolution targets. Credit of 5% of monthly fee per 0.1% below SLA.
Dedicated Slack channel, 1-hour P1 response, 4-hour resolution. Credit of 10% of monthly fee per 0.05% below SLA, up to 30 days.
On-premise or single-tenant deployments with custom uptime targets, dedicated infrastructure, and contractual SLAs tailored to your requirements.
Enterprise and custom SLAs are available. Our sales team can walk you through options.